Training Options
Workshops
Training course
bespoke
3 hours
Team training
In-House or on Zoom
5 x 2 hours
Team training
In-House or on Zoom
Training on Zoom - max 9 £460
In-house training - max 15 £720
Training on Zoom - max 9 £1480
In-house training - max 15 £2600
Price on inquiry
A shorter workshop for hospitality SOS?
Sessions are engaging and highly interactive, fully representative of hospitality's joyful nature.
Training on a hospitality challenge specific to your business?
An individual or a larger size group training?
1.Hospitality fundamentals
2.Hospitality specifics
The workshop teaches how to express hospitality with customers, guests, and colleagues and affirms hospitality's inherent value in the industry.
Topics covered:
Purpose and meaning of hospitality
Difference between service and hospitality
Tools for expressing hospitality
Hospitality as a superpower when dealing with difficult situations
Reciprocal nature of hospitality
It's a toolkit for returning to work and creating an immediate impact.
A stand-alone or a follow-up to Hospitality Fundamentals, the workshop focuses on establishing hospitality practices in three specific key areas:
How to respond with hospitality in all challenging situations.
Role-specific practice of hospitality: bar, shop, floor, reception, kitchen, admin.
Celebrating the joy of hospitality
Armed with professional skills, the team return to work confident and excited, seeking opportunities to manifest hospitality professionally and beyond.
Topics covered:
Understanding the symbiotic nature of service and hospitality. The meaning & professional expression.
Professionalism of hospitality. The application of the skill that changes everything.
Purpose of hospitality tools. The lightbulb moment.
Unexpected gift of a challenge. The glorious opportunity of hospitality.
Hospitality as selfish pleasure. The gift that keeps on giving.
Following each session, expressing hospitality with colleagues and customers/guests becomes habitual professional behaviour. Work becomes significantly more effective and enjoyable.
Let's talk!
New and well established teams benefit enormously from turning hospitality perceptions into new perspectives
Beneficial for a team in charge of a new opening and equally of great value for a team determined to improve their hospitality.
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