Training Options
Workshops
Training course
Bespoke
3 hours
Team training
In-House or on Zoom
5 x 2 hours
Team training
In-House or on Zoom
Training on Zoom - max 9 £680 inclusive
In-house training - max 15 £950 inclusive
Training on Zoom - max 9 £2200 inclusive
In-house training - max 15 £3200 inclusive
Price on inquiry
A shorter workshop for hospitality SOS?
Sessions are engaging and highly interactive, fully representative of hospitality's joyful nature.
Training on a hospitality challenge specific to your business?
An individual or a larger size group training?
1.Hospitality essentials
2.Hospitality specifics
The workshop teaches how to consistently and confidently express hospitality with customers, guests, and colleagues. It emphasises the powerful contribution hospitality expression has on the business and affirms hospitality's inherent value in the industry.
Topics covered:
Purpose and meaning of hospitality
Difference between service and hospitality
Tools for expressing hospitality
Hospitality as a superpower when dealing with difficult situations
Reciprocal nature of hospitality
It's a toolkit for returning to work and creating an immediate impact.
A stand-alone or a follow-up to Hospitality Essentials, the workshop focuses on establishing hospitality practices in three specific key areas:
How to respond with hospitality in all challenging situations.
Role-specific practice of hospitality: bar, shop, floor, reception, kitchen, admin.
Celebrating the joy of hospitality
Armed with professional hospitality skills, the team returns to work confident and excited, seeking opportunities to manifest hospitality professionally and beyond.
Topics covered:
Understanding the symbiotic nature of service and hospitality. The meaning & professional expression.
Professionalism of hospitality. The application of the skill that changes everything.
Purpose of hospitality tools. The lightbulb moment.
Unexpected gift of a challenge. The glorious opportunity of hospitality.
Hospitality as selfish pleasure. The gift that keeps on giving.
Following each session, expressing hospitality with colleagues and customers/guests becomes habitual professional behaviour, making work significantly more effective and enjoyable.
Let's talk!
Workshops
The course is invaluable to a team in charge of a new opening and equally to a team determined to improve its hospitality expression to move the business forward.
3
Training course
Bespoke
Complete Hospitality
